Forwarding codes

Xfinity call forwarding codes

Action
Code
What it does
Forward all calls
*72
Dial *72, then your AI answering number, then call. Wait for the confirmation tone.
Turn off forwarding
*73
Dial *73 to stop forwarding and send calls back to your phone.

Carriers occasionally change these codes and they can vary by plan and region. If a code does not register, confirm the current forwarding codes with Xfinity.

Step by step

Forward Xfinity calls to your AI answering service

1

From your Xfinity Voice line, dial *72 then your AI answering number.

2

Press call and wait for confirmation, then hang up.

3

Alternatively, set forwarding in the Xfinity app or Voice portal.

4

Dial *73 to disable forwarding.

Xfinity Voice home-phone accounts can schedule forwarding in the online Voice portal for consistent after-hours coverage.
Why plumbers forward to AI

Forwarding only matters if the call gets answered

Missed-call capture

Forwarding to voicemail loses most plumbing callers — they hang up and dial the next plumber. Forwarding to an AI answering service captures the issue, address, and urgency instead.

After-hours coverage

Most plumbing emergencies land outside office hours. Forward nights and weekends so burst pipes and no-hot-water calls reach a real intake flow.

Keep your number

Forwarding routes calls behind the scenes. Customers keep dialing your published Xfinity number; the AI just answers when you cannot.

Pair this with the plumber call forwarding guide to decide which calls to forward, and the plumber answering service overview to see how the AI handles intake.

Common questions

Xfinity forwarding FAQ

Will I keep my existing Xfinity number?

Yes. Call forwarding routes calls from your current Xfinity number to the AI answering number behind the scenes. Callers still dial your published business number.

Can I forward only my missed plumbing calls on Xfinity?

Xfinity primarily supports forwarding all calls with these codes. For missed-only routing, use a schedule in your account settings or forward only during the hours you cannot answer.

What does the AI do once a forwarded call comes in?

It answers as your plumbing business, asks about the issue, urgency, address, and water status, then sends you a structured lead summary so you can call back or dispatch.

How do I turn Xfinity forwarding back off?

Use the turn-off code shown above (for example *73 or ##002#), then place a test call to confirm calls come back to your phone.