Forwarding codes

Verizon call forwarding codes

Action
Code
What it does
Forward all calls
*72
Dial *72, then your AI answering number, then call. Wait for the confirmation tone.
Turn off forwarding
*73
Dial *73 to stop forwarding and send calls back to your phone.

Carriers occasionally change these codes and they can vary by plan and region. If a code does not register, confirm the current forwarding codes with Verizon.

Step by step

Forward Verizon calls to your AI answering service

1

From your Verizon phone, dial *72 followed immediately by your AI answering number.

2

Press call and wait for the confirmation tone or message, then hang up.

3

Place a test call to your business number to confirm it reaches the AI.

4

To turn forwarding off later, dial *73 from the same line.

For conditional forwarding (only when busy or unanswered), enable No Answer / Busy Transfer in the My Verizon app rather than using a star code.
Why plumbers forward to AI

Forwarding only matters if the call gets answered

Missed-call capture

Forwarding to voicemail loses most plumbing callers — they hang up and dial the next plumber. Forwarding to an AI answering service captures the issue, address, and urgency instead.

After-hours coverage

Most plumbing emergencies land outside office hours. Forward nights and weekends so burst pipes and no-hot-water calls reach a real intake flow.

Keep your number

Forwarding routes calls behind the scenes. Customers keep dialing your published Verizon number; the AI just answers when you cannot.

Pair this with the plumber call forwarding guide to decide which calls to forward, and the plumber answering service overview to see how the AI handles intake.

Common questions

Verizon forwarding FAQ

Will I keep my existing Verizon number?

Yes. Call forwarding routes calls from your current Verizon number to the AI answering number behind the scenes. Callers still dial your published business number.

Can I forward only my missed plumbing calls on Verizon?

Yes. Verizon supports conditional forwarding, so calls ring your phone first and only route to the AI when you are busy or do not answer.

What does the AI do once a forwarded call comes in?

It answers as your plumbing business, asks about the issue, urgency, address, and water status, then sends you a structured lead summary so you can call back or dispatch.

How do I turn Verizon forwarding back off?

Use the turn-off code shown above (for example *73 or ##002#), then place a test call to confirm calls come back to your phone.