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Forwarding codes
Metro by T-Mobile call forwarding codes
Action
Code
What it does
Forward all calls
**21*ANSWERINGNUMBER#Replace ANSWERINGNUMBER with your AI answering number, then press call. Every call routes to the AI.
Forward when no answer
**61*ANSWERINGNUMBER#Calls ring your phone first, then route to the AI if you do not pick up.
Forward when busy
**67*ANSWERINGNUMBER#Forwards a second caller to the AI while you are already on a job call.
Forward when unreachable
**62*ANSWERINGNUMBER#Forwards when the phone is off or out of service, such as in a basement or crawl space.
Turn off all forwarding
##002#Cancels every forwarding rule and sends calls back to your phone.
Carriers occasionally change these codes and they can vary by plan and region. If a code does not register, confirm the current forwarding codes with Metro by T-Mobile.
Step by step
Forward Metro by T-Mobile calls to your AI answering service
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Dial **21* then your AI answering number then # then call to forward all calls.
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Use **61* (no answer) or **67* (busy) for conditional forwarding.
4
Dial ##002# to clear forwarding.
Metro runs on the T-Mobile network, so the standard GSM codes apply.
Why plumbers forward to AI
Forwarding only matters if the call gets answered
Missed-call capture
Forwarding to voicemail loses most plumbing callers — they hang up and dial the next plumber. Forwarding to an AI answering service captures the issue, address, and urgency instead.
After-hours coverage
Most plumbing emergencies land outside office hours. Forward nights and weekends so burst pipes and no-hot-water calls reach a real intake flow.
Keep your number
Forwarding routes calls behind the scenes. Customers keep dialing your published Metro by T-Mobile number; the AI just answers when you cannot.
Pair this with the plumber call forwarding guide to decide which calls to forward, and the plumber answering service overview to see how the AI handles intake.
Common questions
Metro by T-Mobile forwarding FAQ
Will I keep my existing Metro by T-Mobile number?
Yes. Call forwarding routes calls from your current Metro by T-Mobile number to the AI answering number behind the scenes. Callers still dial your published business number.
Can I forward only my missed plumbing calls on Metro by T-Mobile?
Yes. Metro by T-Mobile supports conditional forwarding, so calls ring your phone first and only route to the AI when you are busy or do not answer.
What does the AI do once a forwarded call comes in?
It answers as your plumbing business, asks about the issue, urgency, address, and water status, then sends you a structured lead summary so you can call back or dispatch.
How do I turn Metro by T-Mobile forwarding back off?
Use the turn-off code shown above (for example *73 or ##002#), then place a test call to confirm calls come back to your phone.